my adventure with hostgator.

I am so mad, frustrated.. I bought an account with Hostgator, (that was the first sign of trouble) and I immediately started having trouble. Because I am not smart when it comes to programs to make a website. I didn't and still don't know what the hell I did wrong. I mean I signed up for the account, check, signed up for the email, check, then went through the steps of creating my website, check, hit the publish button, nothing.. NOTHING error message... so I put in a ticket, several, then they just write back this is fixed thank you and please rate me, I do all that then go back to the damn site and it is not fixed. The same issue is still there. I put in another damn ticket, after my third problem, I call it quits. Told them to cancel my order. Can't someone help a person who has no idea what's going on ???? UGH.. so that's my venture with HOSTGATOR .. and trying to attempt to make my webpage.. Have you had these problems before?